Designer Home Comfort does not accept the return of any product which was ordered from a custom manufacturer (Stressless, Ekornes, Palliser, Natuzzi Editions, Casana, and BDI). Any defects will be covered under “Warranty Information”.
You may exchange non-custom product for a store credit (less actual shipping charges or $200 If shipping costs were waived) within 7 days if the item is in new condition. Original packing cartons are required as is a return authorization number. All items are subject to a 25% restocking fee. All orders that are canceled prior to being entered in to production will be refunded less 10% in the form of a store (Designer Home Comfort) credit.
Some products require special order from manufacturers in colors and finishes our customers choose themselves. Due to the very specific and special order nature of these products we are unable to accept exchanges or cancellations for these brands of furniture (Stressless, Ekornes, and, Natuzzi Edition, BDI, and Palliser) once the order has been placed. It is very important to double check the sizing you need and the colors needed before ordering these brands of furniture.
As a courtesy to our customers we encourage ordering samples of leather or fabric colors. We highly recommend ordering samples first if color is important to your order. This will make it less likely that you will be disappointed with your furniture purchase due to a color issue. Designer Home Comfort reserves the right to refuse any return, exchange, or cancelation for any reason.
All of our products have a "no hassle" guarantee. That means any product purchased from Designer Home Comfort has the full support of each manufacturer and their associated product warranties. We are an authorized dealer for each of our manufacturers' products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise.
Outlined are estimated delivery times based on "normal" shipping scenarios for each product. Products shipped from overseas can be held at port for inspection and could delay the shipment up to 2 weeks. While this is uncommon, it is something we cannot control. The estimated delivery times do not guarantee your items will be delivered in that time frame, however, we will notify you if a delay is inevitable.
- In-Stock Items: 1 to 3 weeks
- Palliser Products: 6 to 8 weeks
- Stressless Recliners: 4 to 6 weeks
- Custom Stressless Recliners: 10 to 16 weeks
- Stressless Sofas: 6 to 8 weeks
- Malouf Sleep Products: 1 to 3 weeks
- Mattresses: 1 to 3 weeks
- Natuzzi Editions: 10 to 16 weeks
Damaged Freight or Shipment
In the highly unlikely event that freight is damaged, our customers should do the following:
- Inspect the carton, packaging, box, and shipping materials. Note any damage that may appear and take pictures if possible.
- Open the package and inspect the product you ordered for damage. Do a thorough investigation of the products you ordered and note any damage that could have occurred during shipment. Take pictures if possible. It is the customer's responsibility to ensure damage did not occur upon delivery. If you need to sign for the package or delivery, have the driver note that the item was damaged.
- Contact us by calling us. If we are unable to answer your call, please send us an email at Support[at]DesignerHomeComfort.com and explain the damage you saw on the delivery. Please do this within 24 hours to avoid any issues with reporting a delivery claim.
- We will assist you with a freight damage claim, refund, and reordering of your product.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Designer Home Comfort shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Designer Home Comfort shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Designer Home Comfort shall immediately issue a credit to your credit card account in the amount of the incorrect price
Designer Home Comfort operates in the state of Georgia. Our store collects sales tax on purchases made through our store for this state. We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Georgia. Your order will reflect this tax in the checkout. Designer Home Comfort does not collect sales tax on out of state orders. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes according to your state laws regarding purchases made out of state.